1. Who we are
Yudi Labs ("we," "us," "our") is an AI automation agency operating from Toronto, Ontario, Canada. This Privacy Policy explains how we handle information collected through yudilabs.com and the services we provide.
2. Information we collect
We collect only what is necessary to respond to inquiries and deliver our services:
- Contact information you submit via forms (name, email address, task description, company details)
- Communication records when you email, message, or call us
- Technical information like IP address, browser type, and pages visited, via standard web analytics
- Engagement information shared during projects (workflow details, system access scoped to the engagement)
3. How we use information
We use information only for these purposes:
- Responding to inquiries and providing requested services
- Delivering and improving our AI automation builds
- Sending occasional updates (only if you opt in)
- Meeting legal and regulatory obligations
We do not sell, rent, or trade your personal information.
4. How we share information
We share information only with:
- Service providers we use to operate the business (e.g., email, hosting, analytics) — under contractual confidentiality
- Legal authorities when required by law
- Successors in the event of a merger, acquisition, or business transfer
5. Data retention
We retain information only as long as needed for the purposes described above, or as required by law. Inquiry data is typically deleted within 24 months of the last interaction. Project data is retained per the engagement contract, then deleted or returned on request.
6. Security
We apply industry-standard safeguards — encryption in transit, access controls, audit logs, and least-privilege provisioning — to protect information under our control. No method of transmission over the internet is 100% secure, but we treat your data with the same care we applied inside RBC, CIBC, BMO, and TD environments.
7. Your rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal exceptions)
- Withdraw consent for optional communications at any time
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, email hello@yudilabs.com.
8. Cookies and analytics
We use minimal, privacy-respecting analytics to understand traffic patterns (such as Plausible or Google Analytics). These tools collect anonymized information and do not personally identify visitors. You can disable cookies in your browser settings without affecting site functionality.
9. Children's privacy
Yudi Labs provides services to businesses. We do not knowingly collect information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.
10. International users
If you access our website or services from outside Canada, your information may be transferred to and processed in Canada. By using our services, you consent to this transfer.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date at the top of this page and, where appropriate, by direct notice.
12. Contact us
Questions about this policy or your information? Reach us at hello@yudilabs.com.